About me
I’ve come to training and development via a circuitous route through some pretty diverse industries (the hospitality industry, health and fitness, home improvements sales and call centres). The common threads have always been training others and personal interaction, the science of interaction is what fascinates me. It’s what I learn about, experiment with and put into practice every day.
As a fully certified practitioner of NLP and NLP coach I have exactly the skill set required to deliver outstanding, personalised and influential customer service. I have been teaching people of varying dispositions and personalities these same skills on a one to one and group basis, most working days for the last 2 years. The corporation I have delivered this service to have seen immediate, measurable results and you can too.
What I do
Neuro-linguistic programming
An extraordinarily effective and versatile communications model. Often described as ‘the science of excellence’, it is based on the concept of modelling the people and behaviours which have successfully produced the results you yourself desire. The concepts and techniques can be used to improve customer service, sales, management – anything that involves interacting with people.
DISC profiling
An easily remembered, user friendly way of classifying the people you are dealing with and interacting with them appropriately. Using DISC you can very quickly learn to tailor your response to different customer types, leading to greater rapport and a superior customer experience. It is also a fantastic tool for analysing the natural behaviour of people and the qualities individual job roles require you to possess.
Transactional analysis
Both a communications model and psychological theory. The theory states that in any interaction people operate out of one of three ego states depending on the situation and/or the person they are interacting with. Learning to identify and use these states in a targeted way enables effective conflict avoidance, management and resolution.